Below you’ll find answers to the most common questions about our nail caps

You may place your order online or call us on 020 7183 5088. We’re happy to take your order or answer any questions you may have about Soft Claws, between the hours of 10-7pm Monday-Friday and 11-3 on Saturday. If you would like to get in touch outside of these hours, please feel free to email us at info@softclawsltd.com.

If you’ve chosen the wrong size for your cat, no problem! We’ll happily refund or exchange your order. Once you receive your kit in the post, please follow these steps to keep your nail cap kit in returnable condition.

After carefully opening your nail cap kit, remove one nail cap and fit it on a claw without the glue. The cap should fit like a glove.
Do not open the glue. If there is some give in the caps or they are too tight to fit over the claw, then they are most likely the wrong size.
In this instance, please return the complete kit postage prepaid in a padded envelope.
Note: Refunds and exchanges will be denied if the kit reaches us damaged or not containing all of the components.

No. Cats’ claws are completely different from human nails. Cats shed the outer sheathes of their claws periodically. You have probably seen these around their scratching post. As Soft Claws does not inhibit normal shedding, the same happens when they are wearing Soft Claws. The nail cap comes off with the normal shedding of the outer nail sheath. This prevents the possibility of infection.

Yes. Although most people apply Soft Claws only to front paws, they can also be applied to hind claws to help prevent damage to furniture due to jumping and scrabbling. In fact, if you are buying Soft Claws to combat excessive self scratching due to skin conditions or habitual self mutilating behaviours, we recommend that they are applied directly to the hind claws, as these are the ones used most often to relieve a troublesome itch.

No. Cats who go outdoors should not wear Soft Claws. The nail caps will blunt the cat’s defenses. Only indoor cats should wear Soft Claws.

Yes is our answer, but to show you we are not biased in any way, please read our testamonials for yourself. These have not been filtered or altered in any way, and will give you an honest customer opinion of performance. If you are not fully satisfied with the Soft Claws experience, we even offer a 90 day money back guarantee.

Each kit contains everything needed for at-home application:
-40 nail caps and two “bonus” caps for replacement during training
-Two tubes of adhesive
-Six applicator tips
-Easy-to-follow instructions

The benefits of giving pets Soft Claws are numerous, but the primary advantage of Soft Claws is that these nail caps help prevent destructive scratching. They prolong the life of owners’ furniture and hardwood floors, as well as help shield sensitive skin from sharp claws. For seniors and young children with sensitive skin, scratching is especially a problem.

Yes! This product has passed the test of time. Since their invention in 1991, more than more than 50 million Soft Claws nail caps have been sold!

Soft Claws are easy to apply. The process takes a few minutes. Simply fill the nail cap with the adhesive provided and slide it on over your cat’s claw. The glue dries very fast. From the owner’s standpoint, a very small investment in time!

Absolutely! Most people apply the nail caps themselves. Some enlist the help of a friend or family member. This is a good idea at first if you are not used to handling your cat alone. If you can trim your cat’s claws, you can apply the nail caps.

Soft Claws nail caps will remain in place for approximately 4 to 6 weeks for adult cats. 2-3 weeks for kittens.

Soft Claws will fall off with the natural growth of your cat’s nails. Because one or two caps may fall off at a time, we recommend that you check your cat’s nails periodically. If a cap is missing, simply replace it with a new one.

Soft Claws are completely safe, painless and non-toxic. If a cap is swallowed, no problem will result—the cap will pass through the digestive system. The glue is harmless, as well.

No. Your cat can still stretch and make scratching motions but no damage will occur to your furniture because the claw is effectively covered and protected.

Absolutely not. When outdoors, cats often must fight to defend their territory or to remain safe from other local aggressive cats and dogs. If you blunt the nails by using Soft Claws, you will remove one of the cat’s most effective and primary forms of protection. Only indoor cats or those who go outside under constant supervision can use Soft Claws safely.

While the short answer is yes, the appropriate one is that you should seek a vet investigation as soon as possible. In many instances, scratching, excessive grooming and hair pulling are signs of an irritant condition. This can be detrimental to your pet’s health. Soft Claws are never recommended as a cure for a health complaint. Rather, they encourage and promote healing and are a complimentary part of most skin treatment programmes.

Yes. In some cases, even though there is no underlying condition, or the original complaint has gone away, self mutilating scratching continues. This can be for a variety of reasons. In some cases, this is a visible sign of stress. Often, it is difficult for an indoor animal to burn this off as they would outdoors, so they take to self mutilation instead. The behaviour is reinforced by all of the attention they get from worried owners whilst engaging in the act. If you wish to combat this through training, resist the urge to “comfort” your animal when they are performing the behaviour, as they will see attention as a reward and continue the undesirable act for longer. Instead, interrupt the behaviour with a loud, sharp noise such as shhhh or no. This usually startles the animal enough that they will look up in surprise. As soon as they stop the behaviour, reward with treats and attention. It may take many months, but with a combination of diligent training and Soft Claw use, you may overcome the scratching.

Remember: If there is the possibility of a health problem, do not rely on Soft Claws as the only cure. Always seek veterinary attention first.



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